IT Infrastructure Engineer

Jack

I help organizations maintain secure, scalable IT infrastructure. Recently wrapped up at RSM managing enterprise systems, cloud deployments, and keeping things running smoothly for clients who depend on it.

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Experience

Where I've worked

Recent roles focused on enterprise IT infrastructure, managed services, and cloud operations.

Managed Cloud and Infrastructure Consultant (Intern)

RSM US LLP
June - Dec 2025

Delivered managed IT consulting services supporting Microsoft 365 administration, Azure Active Directory, and Google Workspace environments for middle-market clients across financial services and life sciences industries.

  • Resolved 100+ ServiceNow ITSM tickets monthly maintaining SLA compliance for Tier 1 service desk operations while providing white-glove technical support to C-suite executives
  • Administered user access management, Windows 10/11 device deployments, and Microsoft Intune MDM for enterprise endpoint management
  • Developed PowerShell automation scripts for calendar management, user provisioning, and administrative tasks improving operational efficiency
  • Applied ITIL framework best practices through ServiceNow including incident management, problem resolution, change management, and proper escalation procedures
Microsoft 365 Azure AD ServiceNow Intune MDM PowerShell Google Workspace

Systems Engineer (Co-Op)

Vestmark
Jan - Dec 2023

Supported AWS cloud infrastructure for containerized financial applications serving wealth management platform with multi-billion dollar assets under administration.

  • Supported AWS cloud infrastructure (ECS, RDS, S3, CloudWatch, IAM) for containerized financial applications
  • Performed database administration and disaster recovery operations using SQL Server and AWS RDS including backup/restore procedures and data integrity validation
  • Implemented 50+ monthly security policy changes following incident response procedures using infrastructure-as-code deployment and Rundeck automation
  • Investigated system performance issues and conducted root cause analysis using Splunk log analysis, CloudWatch monitoring, and Application Insights
  • Independently resolved critical legacy application outage after hours through systematic research of historical tickets and technical documentation when senior engineers were unavailable
  • Upgraded Veeam Backup servers addressing CVE security vulnerabilities, deploying patches and agents across 50+ production systems
AWS (ECS, RDS, S3) SQL Server Veeam Backup Splunk CloudWatch Rundeck
Projects

Things I've built

Personal projects and infrastructure work that solve real problems.

Multi-Floor Home Network

Designed and implemented a complete home network infrastructure using MoCA adapters, providing gigabit+ connectivity to every floor without running new ethernet.

MoCA 2.5 Pi-hole UniFi HomeKit

Solar-Powered Computing Platform

Built an autonomous solar-powered Raspberry Pi system with 100W panels and deep cycle battery for remote computing and monitoring projects.

Solar Power Raspberry Pi Remote Management

Network Security Stack

Deployed Pi-hole for network-wide ad blocking and DNS management, integrated with HomeKit for smart home automation and monitoring.

DNS/DHCP Security Automation

Backup & Recovery System

Configured automated Backblaze B2 backups for critical data with versioning and encryption, ensuring data resilience and disaster recovery capability.

Backblaze Automation Encryption
Skills

Technical expertise

Cloud & Infrastructure

  • AWS (ECS, RDS, S3, CloudWatch, IAM)
  • Azure Active Directory
  • Microsoft 365 Administration
  • VMware vSphere
  • Windows Server 2016/2019/2022

Endpoint & Identity Management

  • Microsoft Intune MDM
  • Active Directory
  • Device Deployment (Win 10/11)
  • Group Policy Management
  • User Access Management

Service Management

  • ServiceNow ITSM
  • Incident Management
  • Change Management
  • SLA Compliance
  • ITIL Best Practices

Database & Tools

  • SQL Server (SSMS, T-SQL)
  • PowerShell Automation
  • Veeam Backup & Recovery
  • Splunk Log Analysis
  • Bash Scripting
SEC+

CompTIA Security+

Valid through Nov 2028

NET+

CompTIA Network+

Valid through Nov 2028

A+

CompTIA A+

Valid through Nov 2028

Contact

Let's work together

I'm currently looking for full-time opportunities in IT infrastructure, cloud operations, or managed services. Based in Andover, MA.